Reputation Management

Reputation Management – Turn Your Customers into Brand Champions!

 

Customer Reviews are the Single Most Effective Piece of Marketing you can do for your Company

Increase Ratings. Gain Insight. Drive Revenue

Your online reputation is PRICELESS — The reputation you have spent years building for your business, can be ruined in 1 day, by 1 bad review, especially if you do not have a proper reviews funnel and feedback form in place. Don’t put your companies online reputation at risk, let us help GROW and PROTECT your Online Reputation.

Arguably the most powerful marketing plan a local company can have is a good “word of mouth” campaign.  Past customers telling potential new customers what a great job your company did for them is HUGE in a local landscape. In the online world, having a mobile-friendly website, a strong social media presence and a large number of online positive reviews, are absolutely essential for EVERY local business!

Online Reputation Management Made Simple! We do all the setup, and you get more reviews!

How it works:

Step 1: 

Enter Customer into ReviewApp – This is accessible via an APP on your phone, or we provide you with a website URL that you can enter from a computer.
• Enter in your customers email address, cell phone # and name into APP, and hit Send Request
[This is all you have to do, we take care of the rest for you!]
reviewdrvn step 1

Step 2:

What Your Customer Receives – After you submit their information into the above (above), then the customer will receive immediately a text message and email request. See examples below
SMS Example:                                     
reviewdrvn-sample-text                        
Email Example:
reviewdrvn sample email

 Step 3:

After Customer Clicks on Review Us Link or Review Us Button – Customer is then taken to a page that asks them to rate their experience between 1-5 stars:
ReviewDrvn Step 3
If they choose 1-3 stars they are taken to an internal feedback form (which is emailed directly to you). Bad “feedback” reviews are emailed to you, they are private and confidential, are not visible on the web, and gives you an opportunity to address their concerns, and improve your quality assurance and customer service. Only 4 or 5 star reviews are pushed up to the web and visible to the public!
ReviewDrvn 3 Stars ReviewDrvn Internal Feedback Form
 If they choose 4 or 5 stars they are taken to a landing page to select to leave a review on google, facebook or Yelp (we have hundreds of different websites we can connect with, houzz, angies list etc… these are just the 3 most popular review forums)
ReviewDrvn 5 Stars ReviewDrvn 3 Pack

 Step 4:

Where should the customer leave a review? – We recommend customers leaving reviews on Google 1st priority, this will directly help your business show up higher in search, and get your business on the google maps 3-pack.
Google – If they select google (must have a gmail account to leave a review) the page they are taken to looks like this:
Google Review
Facebook – If they select Facebook (must have a facebook account to leave a review), the page they are taken to looks like this:
Facebook Review
Yelp – If they select Yelp (must be a yelper) where they are taken to leave a review looks like this:
Yelp Review

Step 5:

Customer left me a review now what? Each night at midnight, our software scours the web, and looks for any new reviews, if it finds a new review we will send you a daily email report of any new reviews it finds. In addition, At the beginning of the month you will get a monthly review report of the previous month, with a summary of all your reviews. 

Step 6:

What else do I get with this ReviewApp? We can create a page on your website, and embed a summary of all your reviews! This is a major SEO piece of the pie to help increase your overall presence on search. When you can display REAL 3rd party verified (google, facebook, yelp) reviews on your site, this send a big signal to google that you have REAL reviews, and will aid in increasing your rankings in search.
ReviewDrvn Review Stream

Step 7:

How do I sign up? If you are looking to increase not only your brand reputation and recognition, but your online rankings as well, then our Reputation Management Service is the solution for you! Call us today for a free demo or request a free review scan below to see what customers are saying about your business. 530-395-2310

How does your business compare?

Use our free Review Scan to generate and instate reputation report and see how your business appears on local review sites.


Powerful Online Marketing Approach

Online reviews have elevated traditional local search and marketing efforts. Consumers rely on peer-to-peer feedback platforms to make decisions, and search engines now devote significant real estate to display reviews and ratings. Today, the battle for prospective customers is won or lost with search and online reviews.

How does it work?

We provide services that get your customers sharing good reviews about your business on the sites that matter. Our solution helps you tactfully ask and remind customers for feedback, and then guides them through the online review process. gives you a chance to reach dissatisfied customers before they write a negative review.

We handle all the setup and customization, so you don’t have to lift a finger! You will receive a link to a customized web form & mobile app that your company (estimators, project managers, office staff, etc.) can save to their phone and/or tablet or computers.  Your staff then enters the customers name, email (and/or phone number) into the form/app and we take it from there. We start an SMS & email drip campaign to pursue a review from your customer!

Online Research

For well over a decade now, Americans are doing online research prior to making big (and little) purchases. Shocking as it might seem, 90% of consumers say their buying decisions are influenced by reviews. And 86% say negative reviews influence their purchase choices. According to a survey by Search Engine Land, 88% of consumers trust online reviews as much as personal recommendations from real people. In addition, online studies show prepping the customer for the review and letting them know you will be reaching out increases the % percentage of people that leave reviews AND increases the average star rating. Bottom line, positive customer reviews may be the single most effective marketing you can do for  your business!

Positive Reviews Get Results!

We keep the review process simple for your customers, so they are more like to go through the easy process of leaving you a review. We don’t make them fill out a long survey, or answer 10 questions. They are simply asked, “How would you rate your experience.” They then select between 1-5 stars. If they select between 1-3 stars they are taken to a internal feedback form where they can leave there comments, this feedback is private and not viewable to the public, it is just for your eyes only so you can address your customers concern. However, if they select 4-5 stars they are then forwarded to a screen (designed for mobile or desktop), where they can select to leave you a review on Google, Facebook, Yelp, etc…(any other review site that may be specific to your industry). Once they select where they want to leave a review, they are taken directly to that page to leave their review.

Having reviews on 3rd party verified sites like Google, Facebook, Yelp etc…, is a great tool to have in your Online Marketing SEO game plan, not only will it help increase your local SEO ranking results, but it will increase your brand reputation and recognition online.

google reviews facebook reviews yelp reviews houzz reviews bbb reviews yahoo reviews

Let us help Grow & Protect your Online Reputation!

The reputation you have spent years building for your business, can be ruined in 1 day by 1 bad review, if you don’t have a proper reviews funnel, and feedback form in place. Don’t put your companies online reputation at risk, let us help Grow and Protect your online reputation!

If you are looking to increase not only your brand reputation and recognition,  but your online rankings as well, then our Reputation Management Service is the solution for you! What are you waiting for? Call us today for a free demo or request a free review scan below to see what customers are saying about your business.