Arguably the most powerful marketing plan a local company can have is a good “word of mouth” campaign. Past customers telling potential new customers what a great job your company did for them is HUGE in a local landscape. In the online world, having a mobile-friendly website, a strong social media presence and a large number of online positive reviews, are absolutely essential for EVERY local business!
Online reviews have elevated traditional local search and marketing efforts. Consumers rely on peer-to-peer feedback platforms to make decisions, and search engines now devote significant real estate to display reviews and ratings. Today, the battle for prospective customers is won or lost with search and online reviews.
We provide services that get your customers sharing good reviews about your business on the sites that matter. Our solution helps you tactfully ask and remind customers for feedback, and then guides them through the online review process. gives you a chance to reach dissatisfied customers before they write a negative review.
We handle all the setup and customization, so you don’t have to lift a finger! You will receive a link to a customized web form & mobile app that your company (estimators, project managers, office staff, etc.) can save to their phone and/or tablet or computers. Your staff then enters the customers name, email (and/or phone number) into the form/app and we take it from there. We start an SMS & email drip campaign to pursue a review from your customer!
For well over a decade now, Americans are doing online research prior to making big (and little) purchases. Shocking as it might seem, 90% of consumers say their buying decisions are influenced by reviews. And 86% say negative reviews influence their purchase choices. According to a survey by Search Engine Land, 88% of consumers trust online reviews as much as personal recommendations from real people. In addition, online studies show prepping the customer for the review and letting them know you will be reaching out increases the % percentage of people that leave reviews AND increases the average star rating. Bottom line, positive customer reviews may be the single most effective marketing you can do for your business!
We keep the review process simple for your customers, so they are more like to go through the easy process of leaving you a review. We don’t make them fill out a long survey, or answer 10 questions. They are simply asked, “How would you rate your experience.” They then select between 1-5 stars. If they select between 1-3 stars they are taken to a internal feedback form where they can leave there comments, this feedback is private and not viewable to the public, it is just for your eyes only so you can address your customers concern. However, if they select 4-5 stars they are then forwarded to a screen (designed for mobile or desktop), where they can select to leave you a review on Google, Facebook, Yelp, etc…(any other review site that may be specific to your industry). Once they select where they want to leave a review, they are taken directly to that page to leave their review.
Having reviews on 3rd party verified sites like Google, Facebook, Yelp etc…, is a great tool to have in your Online Marketing SEO game plan, not only will it help increase your local SEO ranking results, but it will increase your brand reputation and recognition online.
The reputation you have spent years building for your business, can be ruined in 1 day by 1 bad review, if you don’t have a proper reviews funnel, and feedback form in place. Don’t put your companies online reputation at risk, let us help Grow and Protect your online reputation!
If you are looking to increase not only your brand reputation and recognition, but your online rankings as well, then our Reputation Management Service is the solution for you! What are you waiting for? Call us today for a free demo or request a free review scan below to see what customers are saying about your business.